Privacy policy

Last updated: 02/06/2025

This Privacy Policy explains how Bikers Brew ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from https://bikersbrew.co.uk.

By using our website and services, you agree to the practices described here. If you do not agree, please do not use our site.

1. What Information We Collect

We collect information that you provide directly and automatically, such as:

Personal Details:

  • Name, email address, phone number, shipping and billing addresses

  • Account login details (if you register)

Order & Transaction Info:

  • Purchase details, order history, payment method (processed securely via Shopify’s gateway)

Usage Data & Cookies:

  • IP address, browser type, device identifiers, browsing activity

  • Collected via cookies and tracking tools to improve site performance

Customer Communications:

  • Any messages or support queries you send us

We may also receive data from trusted third parties like payment processors, marketing platforms, or delivery services.

2. How We Use Your Information

We use your data to:

  • Process and fulfil orders

  • Provide customer service and support

  • Send order updates and account notifications

  • Analyse website performance and improve functionality

  • Detect fraud and secure our platform

  • Send marketing (if you’ve opted in)

We do not sell your personal data.

3. How We Protect Your Information

We take data protection seriously and use technical and organisational measures, including:

  • SSL encryption for all transactions

  • Secure servers hosted by Shopify

  • Regular security patching and monitoring

  • Restricted access to customer data

  • Use of secure third-party tools only

While no system is 100% secure, we regularly review our safeguards to reduce risk and respond quickly to any threat.

4. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Fulfil your orders and manage your account

  • Meet legal or tax obligations

  • Resolve disputes or enforce agreements

Once data is no longer needed, we securely delete or anonymise it.

5. Sharing Your Information

We may share your data only with:

  • Service providers (e.g. Shopify, couriers, payment gateways)

  • Marketing partners, if you have opted in

  • Legal authorities, when required by law

  • Business partners, in the event of a merger or acquisition

All third parties are contractually obligated to handle your data responsibly and legally.

6. Your Rights and Choices

Depending on your location (e.g. UK, EU), you may have the right to:

  • Access or update the data we hold on you

  • Request deletion of your data

  • Object to or limit certain types of processing

  • Withdraw consent for marketing

  • Receive a copy of your data (data portability)

  • File a complaint with a data protection authority

You can exercise these rights by contacting us at bikersbrewuk@gmail.com.

7. Use of Cookies

We use cookies to:

  • Keep track of your cart and session

  • Remember your preferences

  • Improve the user experience

  • Analyse site usage for performance

You can manage cookie preferences via your browser. Full details: Shopify Cookie Policy

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it.

9. International Transfers

If you are located outside the UK, your data may be transferred to servers or service providers in other countries, including the US. We ensure appropriate legal safeguards are in place, such as Standard Contractual Clauses where required.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be posted on our website with the effective date.

11. Contact Us

For questions or requests about your personal data, please contact:

📧 Email: bikersbrewuk@gmail.com
📍 Address: 30 Ferris Town, Truro, Cornwall, TR1 3JJ